Refund policy

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

To start a return, email hello@soluna.com with your order number and the reason for the return. Do not ship any item back before receiving return instructions from us — returns sent without authorization cannot be processed.

Refunds: Once your return is approved and received, we issue a refund to your original payment method within 10 business days. Original shipping charges are non-refundable.

Return shipping: For returns due to change of mind, the customer is responsible for return shipping costs.

2. Free Replacement for Defects or Damage

If there is a problem with the product itself, we cover it at no cost to you:

  • Manufacturing defects or wrong item/size received: free replacement
  • Damage in transit: report within 48 hours of delivery, with photos

How it works:

  • Email your order number and photos to hello@soluna.com
  • We review your claim and confirm the replacement
  • We ship the replacement free of charge

In these cases you do not pay return shipping, and in most cases you will not need to return the item at all.

3. Non-Returnable Items

  • Gift cards
  • Final sale or clearance items, where marked
  • Items returned after 30 days
  • Items that show signs of use, wear, or damage caused after delivery

4. Order Cancellations

You may cancel your order for a full refund if it has not yet shipped. Once an order has been handed to our fulfillment partner, it can no longer be cancelled — but you may still use the 30-day return process above.

5. Late or Missing Refunds

Refunds can take 5-10 business days to appear on your statement after we process them, depending on your bank or card issuer. If more time has passed, contact your bank first, then reach out to us at hello@soluna.com.

FAQ

Can I get my money back?
Yes. Request a return within 30 days of delivery and we will refund your original payment method once the return is approved.

Can I exchange for a different size?
Yes. If you received the wrong size or the size does not fit as described, contact us within 30 days and we will arrange a replacement.

What if my package arrives damaged?
Report it within 48 hours of delivery with photos of the product and the shipping box, and we will send a free replacement.